Business design
Most of your problems live in the gaps between tools.
Your booking tool works. Your payment tool works. The bit where a booking should become a paid customer with a reminder in their inbox is you, on a Sunday, copying between tabs. That's the part I design and build.
Book a 20-minute intro callWhat I look at
Six parts of the same machine. You might need all of them. You might need two.
Website & bookings
The front door. Customers find you, book, and pay, without phoning you first. Whatever happens here lands everywhere else on its own.
CRM & follow-up
Every customer in one place. Who they are, what they've booked, when you last spoke. No more digging through your inbox to work out whether someone paid.
Marketing & analytics
Which of your customers came from where. Campaigns and reviews wired to real numbers, so you can stop guessing at what's working.
Payments
Money taken at the point of booking. Deposits, refunds and invoices handled by the software, so you're not doing it at 10pm.
Automation
The boring bits, done for you. Confirmations, reminders, waiting lists, and the follow-up email you always mean to send and never do.
Reporting
Bookings, revenue and repeat customers on one screen. Five minutes on a Monday and you know where you are.
How it works
1
Map it
We go through how the business runs today. What you use, what it costs you, and where things fall down the gap between two tools.
2
Design it
You get a plan in plain English. What to keep, what to replace, what to wire together, and what order to do it in. Built around what you can afford this year.
3
Build & run it
I build it and hand it over working. If you want me to stay on afterwards there's a monthly care plan, and if you don't, everything's yours anyway.
Not sure where your system leaks?
That's what the first call is for. Twenty minutes, and you'll leave knowing where the two worst ones are.